“I can’t remember the last time I was in a room with a single facilitator for six hours and was engaged the entire time. The game itself was fun, but the robust group discussion that followed was where the magic happened. Everyone in the room contributed to the meaning-making process; our facilitator truly facilitated our learning as we did the heavy lifting of connecting the dots. It was one of the most memorable learning experiences I’ve had in my professional life – I continued to unveil to insights on my own for days afterwards.”

Kelly Lisy, Senior Professional, Organizational Development & Learning, University Hospitals Cleveland

“My experience was great overall. Every question I had was answered in a way that will help me become a better facilitator. The timing, delivery, and product play were excellent, and I know I’ll retain the information much longer than from most workshops I’ve attended. Thank you for a wonderful learning experience and for sharing the great gift of systems thinking.”

Simon J Lee, Human Resources Director, H MART (Grand BK)

“Jeff did an exceptional job of explaining the simulation and provided enough feedback to encourage discussion amongst the group. It was a well-organized event, with just enough information without getting stuck in the weeds.”

Doug Lane, Southwest Region Deputy Regional Administrator, Federal Aviation Administration

“It was really helpful to learn best practices as well as tips and tricks from an experienced facilitator. I definitely will be able to use “Friday Night in the ER” to a greater potential than if I had not attended this workshop!”

Julie Elsigan, Clinical Assistant Professor, Physician Assistant Studies, St. Bonaventure University