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Simulation Game (1 hour)
The game is like a practice field. Teams see the results of their actions play out in front of them, and they have the opportunity to make changes during the game to improve performance.
Group Debrief (1.5 – 2 hours)
After scores are calculated, participants engage in a debrief that includes team reflection, guided group discussion, didactic presentation and tasks that help turn the lessons into action.
From silo thinking to systems thinking
Friday Night at the ER challenges teams of four to manage a busy hospital during a simulated 24-hour period that takes just one actual hour. Group size can range from 4 to 200+.
Teams of four
The team’s goals are clear: to deliver high quality service at a low cost within the allocated time. But just like in any organization, the scenario is complex and how to succeed at achieving those goals isn’t so obvious at first.
The hospital scenario
They face spikes in demand, limited resources, time pressure, unexpected events, decision choices and performance accountability. The pressures and dynamics cause people to operate in silos, focusing on just their own part.
Simulation learning
In the simulation, people become students of their own behaviors. They can see the big picture, naturally broadening their thinking, and learning what it takes to be successful as a system.
