Two Friday Night at the ER customers have written insightful commentaries about the role of systems thinking in our response to the COVID-19 outbreak.

In “Systems Thinking – the new American idea” published in The Hill in April, Jill Sanko writes about the benefits of using systems thinking to solve nation-wide healthcare problems, and advocates for widespread use of the approach to prevent the spread of the virus. Sanko is an Assistant Professor of Nursing and Healthcare at the University of Miami.

In his April blog post, “What a Board Game Reveals about Fighting COVID-19“, Shannon Taylor, an Assistant Professor of Management at the University of Central Florida, writes that Friday Night at the ER imitates the actual challenges healthcare professionals now face, and that to succeed in both the game and the fight against the pandemic, hospitals must collaborate and adopt systems thinking.

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