Principal, Healthcare Management Resources
Director, University of Maryland Upper Chesapeake Health System
We are pleased to name healthcare educator Bill Ward of the Johns Hopkins Bloomberg School of Public Health our first-ever Hero of Healthcare Simulation. Bill has been delivering Friday Night at the ER programs for more than 15 years, and has facilitated game sessions to the widest variety of healthcare-industry participants in our company history. He stands out among our cadre of simulation leaders for his depth of experience and far-reaching influence.
“Bill is a Friday Night at the ER veteran and we are continually impressed with how he customizes each program to meet the specific needs of his audiences,” explains Jeff Heil, Director of Breakthrough Learning. “Whether he is working with graduate students or hospital managers, Bill knows exactly how to use our simulation tool to maximize the learnings for participants. We are proud to recognize him for his outstanding work during the first-ever national Healthcare Simulation Week.”
The groups Bill has worked with range from masters and doctoral students at the Johns Hopkins Bloomberg School of Public Health and nursing students in Baltimore to hospital managers in Mississippi and hospital trustees in New Jersey. Bill has even presented Friday Night at the ER to naval officers from the U.S. Navy’s Medical Centers.
Beyond the borders of the U.S. healthcare system, Bill has delivered Friday Night at the ER in Abu Dhabi, Singapore, Hong Kong and Peru.
His debriefs are learner-centric and he enriches the discussion with anecdotes from his own experiences. He has focused on a myriad of issues including the role of communication, collaboration and collegiality in improving organizational performance; the value of systems thinking in advancing hospital throughput; and the identification and removal of barriers to clinical quality and patient safety.
“The issues that managers face in running hospitals transcend borders and cultures,” he explains. “Managing patient flow, resource shortages, time constraints, a lack of information – these are the same challenges faced by managers throughout the world. Spending Friday night at the ER helps them visualize both the problems – and more importantly – the paths to solving them.”
Bill is the first of five Friday Night at the ER facilitators we are recognizing as a Breakthrough Learning Hero of Healthcare Simulation during Healthcare Simulation Week Sept. 11-15, 2017. This national industry event, sponsored by the Society for Simulation Healthcare, is designed to raise awareness about the role of simulation in healthcare improvement and the professionals who work in simulation worldwide.